Due to the nature of our products, we follow a strict but fair policy.
1. No Returns Policy
As our products are consumable, we do not accept returns once the package has been opened.
2. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 24–48 hours of delivery.
You must provide:
– Clear images or video of the product
– Order details
3. Resolution
After verification, we will offer:
– Replacement, or
– Refund (if replacement is not possible)
4. Refund Process
Approved refunds will be processed within 5–7 working days to the original payment method.
5. Non-Eligible Cases
We do not accept complaints:
– After 48 hours of delivery
– For opened/used products (unless damaged)
– Due to personal taste preferences
6. Contact
For any concerns, reach out to us at:
Email: herblendtea@gmail.com
Phone: +91 8493057690
