Orders on HerBlend orders must be cancelled before the tea has been dispatched from our fulfilment center. Once the tea has been dispatched from our fulfilment center, it will not be possible for us to cancel the order.

f you happen to receive a defective teaware, you can raise returns and replacement query by sending an email to herblendbyk.kaur@gmail.com within 30 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.

If you happen to receive a damaged teaware or gift box, you can raise returns and replacement query by sending an email to herblendbyk.kaur@gmail.com within 10 days of receiving your order. Be sure to attach an image of the item received so we can evaluate its condition. Also, please ensure the product is unused and in its original condition.

Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.

Alternatively, you can use our Live Chat services to report any issue.

We pride ourselves for bringing to you the freshest tea there is. And tea, just like any other vegetable or fruit, is perishable. We consider returned goods, compromised in freshness. So HerBlend doesn’t do returns outside India.

Instead, please write to us at herblendbyk.kaur@gmail.com or send us a chat message from our website; we promise to do whatever we can to remedy the issue. When the day ends, your satisfaction is what matters to us.

Ensuring that our customers get only the highest quality teas is a top priority for us at HerBlend ! However, if you think we’ve messed up somewhere- with the quality or with quantity or contents of your order, all you need to do is reach out to our customer support via Live chat or simply email us at herblendbyk.kaur@gmail.com. We’ll be glad to help you out with the best possible solution, including refunding your money back.